08
08 — Service
We've got
your back.
Ongoing maintenance, bug fixes, feature updates, security patches, and dedicated Shopify support with guaranteed SLA.
24h
Response Time
SLA
Guaranteed
24/7
Monitoring
What's Included
Always-on support.
Proactive monitoring, regular updates, and priority support when you need it most.
Fixed price
4–6 week delivery
30-day launch support
Get a Quote →
08 — Maintenance & Support
MAINTENANCE & SUPPORT
24h
Response
99.9%
Uptime
Weekly
Updates
Priority
Support
Deliverables
What's included in this service
Concrete outputs, no ambiguity. Here is exactly what lands in your inbox.
01
Priority bug fixes
02
Theme & app updates
03
Performance monitoring
04
Conversion optimisation
05
Backups & rollback
06
Direct Slack channel
How It Works
Support workflow.
Structured support with clear SLAs.
01
Report
Submit issues via email, Slack, or our client portal — we triage within 2 hours.
02
Diagnose
Our team investigates, identifies root cause, and proposes the fix.
03
Fix & Deploy
Code fix, testing, and production deployment with zero downtime.
04
Verify & Document
Client confirmation, documentation update, and preventive measures.
FAQ
Common questions
Quick answers to what most clients ask before getting started.
Got more questions?Most projects run 4–6 weeks from kickoff to launch. Rush timelines are possible — we just plan capacity around it.
We give a fixed-scope quote up front so there are no surprises. Custom work is itemised and approved before we start.
We don't move to the next phase without your sign-off. Each milestone has revision rounds built in.
Yes — every project includes 30 days of post-launch support. We also offer ongoing retainers if you want us long-term.
We preserve URLs, set up 301 redirects, and migrate meta data. We monitor for ranking changes for 30 days post-launch.
Absolutely. We integrate with your existing brand book, fonts, and design system — or build one from scratch if needed.
